1. Is Cross Roads Automotive an authorized Subaru dealer?

NO. Cross Roads Automotive in not an authorized Subaru dealer and in no way affiliated with Subaru of America or Fuji Heavy Industries. Work performed at Cross Roads Automotive is not endorsed nor warranted by Subaru of America.

2. Does Cross Roads Automotive warranty their work?

Yes, we proudly stand behind our work for 12 months or 12,000 miles in most cases. (Exceptions on used parts, customer supplied parts, etc.)

3. Will my manufacturer warranty be voided if I have work performed outside of the dealer network?

Having service and repair work done outside of the Subaru dealership network will not void your manufacturer warranty unless it is proven that the work performed or part installed on the vehicle resulted in failure of the warrantable item. We have a factory-trained staff and incorporate genuine Subaru parts into our repairs along with high quality aftermarket parts. For additional information refer to the Magnuson Moss Warranty Act

4. Does Cross Roads Automotive perform Warranty or Recall work?

Factory warranty repairs as well as factory recalls must be done at a Subaru dealer. We can perform extended warranty work with the one exception of Subaru Added Security which also must be performed at a dealer.

5. I just had my oil changed and I think it’s low, what should I do?

Sometimes it may be as simple as misreading the dipstick. Keep in mind that when checking your oil a few things can affect the readings. First, the car must be on level ground. Second, the engine must be shut off for a few minutes for the oil to drain back to the pan. (On the horizontally opposed engines it just takes longer. First thing in the morning before starting the car is the most accurate way to measure. The oil level should read between the two holes in the dipstick but below the notch in the edge of the dipstick. If the oil falls below the lowest hole then add 1 quart of oil and recheck it.


6. Is it true that I may need 4 new tires if only one goes bad?

Yes, this is true if you have an All Wheel Drive Subaru. There are a few reasons for this. As a tire wears its outside circumference becomes smaller. If a new tire is placed on a car with 3 used tires it will usually have a bigger circumference and therefore roll at a slightly different speed when driving. This speed difference can be enough over time to cause damage to the AWD portion of the transmission. If you have an older Front Wheel Drive Subaru than you can replace your tires in pairs with the new pair going on the front and the 2 best used tires going to the back.

7. My check engine light is on, should I worry?

In most cases the check engine light is not going to be an emergency situation. If the light comes on, pay attention and see if the car runs any worse. If the car is still running well and the light is on constantly we suggest getting it in at your earliest convenience but in most cases it won’t cause any major issues or reliability problems. If the light is flashing on and off it signifies a major problem and the car should be shut off and towed in for repair. Also if the light comes on and the car runs significantly worse at the time we advise towing the vehicle in also. Neglecting to do this could cause engine or exhaust damage.

8. Do you have a body and paint shop?

Although we don’t have an on-site body shop, we’ve been working hand in hand with Higgins Body and Paint since the inception of our business. Their expertise on Subaru’s has been exceptional and all of our customers have been very happy with their results. They’re just a couple of miles south of us on redwood Road. Whether it’s a full-blown paint job or a free estimate we’re sure you’ll be happy.
Higgins Body and Paint
745 W 200 N, North Salt Lake, UT 84054-2728
(801) 936-1780

9. My parking lights are stuck on even with my key off, what do I do?

This is a common question that is easily solved. On the top of the steering column there is a small switch with a "P" on it. This is often bumped when getting in or out of the car. Simply switching it off should solve your problem.

10. How do I "Night Drop" my car after hours?

If you need to bring your vehicle in after hours we have a night drop system for your convenience. Just park your car and lock it up in any available parking spot. Next, you’ll find our night drop box full of envelopes on the south of the building. Fill out the envelope to the best of your ability, sign it, and drop it in the slot below the night drop box. We’ll contact you once we get your car checked in.

11. I’ve just replaced my battery now my parking lights are flashing. What do I do?

With many Subaru’s that have factory installed alarm systems this may be a normal response. When the vehicle has the battery disconnected it resets the alarm control unit to prompt you to reprogram it. Consult your owner’s manual on your particular system to reset the system. (Or call us!)

12. My car broke down on the after-hours or on the weekend... what do I do?

First, call your preferred towing company or the one we use. Speedway Towing (801) 682-9392  and have them tow it to our shop. We will fit it into our schedule as quickly as possible. We have night drop envelopes on the front of the building for your convenience or the tow truck drivers. Please call and leave us a voice mail or email us at subarutech123@gmail.com with the details of the breakdown and we will contact you.